Privacy Policy

1. Information We Collect

1.1 Personal Information

When you register for a Rocket Riches Casino NZ account or use our services, we collect the following personal information:

• Full name, date of birth, and gender
• Residential address and postal code
• Email address and phone number
• Government-issued identification documents (for verification purposes)
• Payment information and transaction history
• Rocket Riches login credentials and account preferences

1.2 Automatically Collected Information

When you access Rocket Riches Casino, we automatically collect certain technical information:

• IP address and device identifiers
• Browser type and operating system
• Gaming activity, including games played and wagering patterns
• Session duration and frequency of visits
• Cookies and similar tracking technologies
• Geolocation data (to verify New Zealand residency)

1.3 Financial Information

For deposits, withdrawals, and claiming your Rocket Riches bonus, we collect:

• Payment method details (credit/debit card, e-wallet information)
• Banking information for withdrawals
• Transaction amounts and dates
• Currency preferences (NZD)

2. How We Use Your Information

Rocket Riches Casino uses your personal information for the following purposes:

2.1 Account Management

• Create and maintain your Rocket Riches Casino login account
• Verify your identity and age (18+ requirement in New Zealand)
• Process your registration and account updates
• Manage your gaming preferences and settings

2.2 Service Delivery

• Provide access to casino games and gaming features
• Process deposits, withdrawals, and Rocket Riches bonus claims
• Execute gaming transactions and maintain accurate records
• Deliver promotional offers and rewards programs

2.3 Communication

• Send account notifications and transaction confirmations
• Provide customer support through various channels
• Deliver marketing communications about Rocket Riches Casino NZ promotions (with your consent)
• Send important updates regarding our services or policies

2.4 Legal and Compliance

• Comply with New Zealand gambling regulations and licensing requirements
• Detect and prevent fraud, money laundering, and underage gambling
• Enforce our Terms and Conditions
• Respond to legal requests and obligations
• Implement responsible gambling measures

2.5 Improvement and Analytics

• Analyze gaming patterns and user behavior
• Improve our website functionality and user experience
• Develop new features and gaming options
• Conduct market research and statistical analysis

3. Legal Basis for Processing

Rocket Riches Casino processes your personal information based on:

• Contractual Necessity: To provide gaming services when you create a Rocket Riches account
• Legal Obligation: To comply with New Zealand gambling laws and regulations
• Legitimate Interests: To prevent fraud, ensure security, and improve our services
• Consent: For marketing communications and optional data processing (which you can withdraw at any time)

4. Information Sharing and Disclosure

4.1 Third-Party Service Providers

Rocket Riches Casino may share your information with trusted third parties who assist us in operating our platform:

• Payment processors and financial institutions
• Gaming software providers and platform developers
• Identity verification services
• Customer support service providers
• Marketing and analytics partners
• Cloud storage and hosting providers

All third parties are contractually obligated to protect your information and use it only for specified purposes.

4.2 Legal Requirements

We may disclose your information when required by law or in response to:

• Court orders, subpoenas, or legal processes
• Requests from New Zealand regulatory authorities
• Law enforcement investigations
• Protection of our legal rights and property
• Prevention of fraud or illegal activities

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to the acquiring entity, subject to the same privacy protections.

4.4 Aggregated Data

We may share anonymized, aggregated data that cannot identify individual users for research, marketing, or analytical purposes.

5. Data Security

Rocket Riches Casino implements industry-standard security measures to protect your personal information:

5.1 Technical Safeguards

• SSL/TLS encryption for all data transmissions
• Secure servers with firewall protection
• Encrypted storage of sensitive information
• Regular security audits and vulnerability assessments
• Multi-factor authentication for Rocket Riches Casino login

5.2 Organizational Measures

• Strict access controls limiting employee access to personal data
• Confidentiality agreements with all staff members
• Regular security training for employees
• Incident response procedures for data breaches

5.3 Account Security

You are responsible for maintaining the confidentiality of your Rocket Riches login credentials. We recommend:

• Using strong, unique passwords
• Never sharing your login information
• Logging out after each session
• Immediately reporting any unauthorized access

6. Data Retention

Rocket Riches Casino retains your personal information for as long as necessary to:

• Maintain your active account and provide services
• Comply with New Zealand legal and regulatory requirements (minimum 7 years for financial records)
• Resolve disputes and enforce our agreements
• Fulfill legitimate business purposes

After account closure, we may retain certain information for legal compliance, fraud prevention, and record-keeping purposes. You may request deletion of your data subject to legal retention requirements.

7. Your Privacy Rights

As a user of Rocket Riches Casino NZ, you have the following rights regarding your personal information:

7.1 Access and Portability

• Request a copy of the personal information we hold about you
• Receive your data in a structured, machine-readable format
• Transfer your data to another service provider (where technically feasible)

7.2 Correction and Updates

• Update your account information through your Rocket Riches Casino login portal
• Request correction of inaccurate or incomplete data
• Update your communication preferences

7.3 Deletion and Restriction

• Request deletion of your personal information (subject to legal obligations)
• Request restriction of certain processing activities
• Close your account at any time

7.4 Marketing Opt-Out

• Unsubscribe from promotional emails via the link in each message
• Adjust your marketing preferences in your account settings
• Contact customer support to opt out of all marketing communications

7.5 Objection

• Object to processing based on legitimate interests
• Object to direct marketing at any time
• Request human review of automated decision-making

To exercise any of these rights, contact us at privacy@rocketrichess.com or through our customer support channels. We will respond to your request within 30 days.

8. Cookies and Tracking Technologies

8.1 Types of Cookies We Use

Rocket Riches Casino uses the following cookies:

• Essential Cookies: Required for Rocket Riches login functionality and core site features
• Performance Cookies: Analyze how visitors use our site to improve performance
• Functionality Cookies: Remember your preferences and settings
• Marketing Cookies: Track advertising effectiveness and deliver personalized content

8.2 Managing Cookies

You can control cookies through:

• Your browser settings (most browsers allow you to refuse cookies)
• Our cookie preference center (accessible through the website)
• Third-party opt-out tools for advertising cookies

Note that disabling certain cookies may limit your ability to use some features of Rocket Riches Casino.

9. Third-Party Links

Rocket Riches Casino may contain links to third-party websites, payment processors, or services. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

10. Children's Privacy

Rocket Riches Casino is strictly for users aged 18 and over, as required by New Zealand law. We do not knowingly collect personal information from individuals under 18. If we discover that we have inadvertently collected data from a minor, we will delete it immediately. Parents or guardians who believe their child has provided information to us should contact us immediately.

11. International Data Transfers

While Rocket Riches Casino primarily serves players in New Zealand, some of our service providers may be located overseas. When we transfer data internationally, we ensure:

• Adequate safeguards are in place (standard contractual clauses, privacy shield frameworks)
• Recipients provide equivalent data protection standards
• Transfers comply with New Zealand Privacy Act requirements
• Your rights remain protected regardless of data location

12. Responsible Gambling and Privacy

As part of our commitment to responsible gambling, Rocket Riches Casino uses your gaming data to:

• Monitor for signs of problem gambling behavior
• Implement deposit limits and self-exclusion requests
• Provide resources and support for responsible gaming
• Comply with New Zealand harm minimization requirements

Your participation in responsible gambling programs is confidential and protected under this Privacy Policy.

13. Marketing Communications

13.1 Types of Communications

With your consent, Rocket Riches Casino may send you:

• Promotional offers and Rocket Riches bonus information
• New game announcements and feature updates
• Tournament invitations and special events
• Loyalty rewards and VIP program benefits
• Newsletters and gaming tips

13.2 Consent and Opt-Out

You can:

• Opt in or out of marketing during registration
• Update preferences in your account settings
• Unsubscribe via links in email communications
• Contact support to adjust all communication preferences

Note that you will continue to receive transactional and account-related messages even if you opt out of marketing.

14. Changes to This Privacy Policy

Rocket Riches Casino reserves the right to update this Privacy Policy to reflect changes in our practices, technology, legal requirements, or business operations. When we make material changes, we will:

• Update the "Last Updated" date at the top of this policy
• Notify active users via email or prominent website notice
• Request renewed consent where required by law
• Provide 30 days' notice for significant changes

Continued use of Rocket Riches Casino after changes take effect constitutes acceptance of the updated Privacy Policy. We encourage you to review this page periodically.

15. Data Breach Notification

In the unlikely event of a data breach that affects your personal information, Rocket Riches Casino will:

• Notify affected users within 72 hours of discovery
• Inform relevant New Zealand authorities as required by law
• Describe the nature and extent of the breach
• Outline steps we are taking to address the issue
• Provide recommendations to protect your account

16. Contact Information

For questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact Rocket Riches Casino:

17. Complaints and Disputes

If you believe Rocket Riches Casino has not handled your personal information in accordance with this Privacy Policy or New Zealand privacy laws, you may:

1. Contact our Privacy Officer using the details above
2. Lodge a formal complaint with our internal dispute resolution process
3. Escalate unresolved issues to the New Zealand Privacy Commissioner
4. Seek advice from relevant regulatory authorities

We are committed to resolving privacy concerns promptly and fairly.

18. Governing Law

This Privacy Policy is governed by the laws of New Zealand, including the Privacy Act 2020. Rocket Riches Casino operates under New Zealand jurisdiction and complies with all applicable local privacy regulations.